Duplicate streams will be filtered out, and there will be a lot of calculations made for each stream in order to save it securely in the database. Once your streams have reached the stats.fm servers, they need to be processed. No importable endsong.json files present in the files you received? Check out this article. Finally, the files are prepared to be uploaded in the Upload queue, confirm the upload by utilizing the Upload button and the files are being processed.
Once you have chosen your preferred method, the file picker will open, locate the file you want to upload and click on it.
#Spotify account zip file
On the page you just landed on, you are able to choose between uploading the zip file ( my_spotify_data.zip) or the files ( endsong.json) individually. In the menu that opens, click on "Import files". Then click on the settings icon in the top right of the screen. To import your files via the app, open the stats.fm app.
#Spotify account manual
zip file with all the relevant files automatically instead of a manual file-by-file upload. Compared to the web import it also allows you to import the entire. Stats.fm also offers you to import your files directly via the app. You need to extract this file before proceeding.
#Spotify account download
Once your data is ready to download, you'll get an email with a link to download a. But don't worry, we'll send you an email when it's ready.That's still quite a long wait, but trust me: it's worth it :) 5. As Spotify states: We're currently gathering a copy of your personal data. Wait until you receive your data This can take a while. Turn on Sync streaming history to prevent a gap in your data 4. Confirm it, and Spotify will start gathering your data. You can close the chat.Īs soon as your request is accepted by Spotify, you'll receive a link to confirm the request in your email. Finally, you'll receive an email to confirm that data request.Have a little conversation with the agent that you get assigned, and make sure that they are giving you the right files!.This is the data package you need! To request it, click the option "No, I want more data". In the next step you are asked if you would like technical log information / extended streaming history.If no such option is coming up, just type "Data & privacy" in the chat and hit Enter.Īfter that, select the option "Download / access my data". When asked about the topic or the issue, select "Data & privacy". This will start a connection with a bot that will guide you through the process. Then, click on "Start messaging" to start a live chat conversation. To get started, open the Spotify Support page. Past experience has shown that this method to initiate the request for the files is more reliable, simpler and less error-prone than via the mail. In order to request the endsong.json files, simply contact Spotify's support via their live chat. You'll need to speak to them about anything payment related.Make sure to be logged in with your Spotify account. your phone or internet provider), they manage your payments. If your plan is with a partner company (e.g. If the payment fails, the pending status will expire and the funds will be returned to you. When you submit a payment, your bank puts the funds aside as ‘pending’. If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. You can ask the manager to invite you again or choose a different Premium plan. Or, you may have lost access if we can’t verify you. If there’s no email address on your account page, try logging in with Facebook.Ĭheck the manager hasn't removed you from the plan. Otherwise you could log into another account that doesn’t have Premium. Sometimes this is needed to sync your account and device.Īlso, make sure you log in with the same email address shown on your account page.
If you’re sure you don’t have another account, see “Check your payment status”. You may have logged into the wrong account page.
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